Top 10 Common Call Center Job Interview Questions and Best Answers

Top 10 Common Call Center Job Interview Questions and Best Answers. The call center job is a customer support job that can be done by telephone or computer equipment (or both).

There are many and different industries that require the person to occupy this position that is why, it is so important to be prepared for a call center interview with adequate tips, questions, and answers. Some of the companies include: internet providers, banks, credit card companies, telephone companies, airlines, and many others; these companies don’t have time to spend specifically on call centers or customer support, so they outsource the service.

You should know that the country with more quality call centers and services is ‘India’, besides its quality, work at a low cost; that is why in that country the jobs in call centers and the environment at work are more sophisticated and include many benefits.

There are some call centers that require some technical knowledge in order to communicate with customers and help them solve their problems with certain products or services.

Top 10 Common Call Center Job Interview Questions and Best Answers

You should know that the country with more quality call centers and services in India, besides its quality, work at a low cost; that is why in that country the jobs in call centers and the environment at work are more sophisticated and include many benefits.

There are some call centers that require some technical knowledge in order to communicate with customers and help them solve their problems with a certain product or service.

It is important to research about salaries in the call center business to start, because in time it is possible to double and triple your wages according to your work or even get promotions as leader, supervisor or manager.

Remember that, things that employers will evaluate during a call center interview will include how you handle customers with different personalities and temperaments,

some basic knowledge about the company, computer, and technology knowledge, speed in typing, numeric/oral written language, positive relationship skills, teamwork, learning skills, problem-solving and persuasiveness are other important requirements also.

Call Center Interview questions

Why do you want to work in a call center?

This interview question is common, and help the interviewer to know your motivation in the job, to answer the question consider the kind of person they are looking for and highlight your experience, goals, aspirations in order to convince the interviewer that you are the perfect person and that you will enjoy your job.

What do you know about our company?

This question serves to evaluate if you have enough interest in the job if you take seriously this career and if you are able to research and put your efforts to achieve something.

What are your computer skills and what software applications have you used for a call center job?

Talk about the software you used in past jobs and explain the usefulness and how those helped in your job. Before the interview, it will be great if you have time to research other applications used even you didn’t use them are a great tip to have as a reference.

What size was the greatest customer database you dealt with?

An interviewer may ask you What size was the greatest customer database you dealt with?
The main purpose of asking this question to you is he/she want to know about your capability. For these questions, answer interviewer will know how you are responsible for this role

What does a call center mean to you?

Maybe it is not a common question or it sounds harmless, but what employer will evaluate in your answer is important: It is about the seriousness and commitment you give to the job, otherwise, it might be interpreted as if you will take the job just until you get a better one or it is for fun. Be honest and serious to say in a formal voice that you want to make a career out of working in a call center.

Describe a situation when you felt a team member that was not contributing enough. What steps did you take?

It is a way to know how you handle a problem or differences of a team; you must emphasize that you respect all colleagues and being a part of a team requires the effort of each one. You will show with an experience that you contribute to the environment at work with the team and the company’s success.

Describe a situation when you /had to calm down a very angry customer/ went the extra mile for a customer?

With your experiences you must show that you can build a positive relationship with customers, you consider the importance of giving a good service to the customer and you can handle different temperaments

ROLE-PLAY: An escalated call with an unhappy customer.

It is important to have your goals clear, and it is the good service to the customer,

for example: if the complaint is about money think about refunds, always give clear answers and be patient.

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